FAQs

What speeds can I expect?

Typically, we aim to provide up to 8mb and no lower than 4mb.

How do I report a fault? Do you have an out of hours service?

To report a fault please call 01603 904040.

Will I be charged if I go over my usage?

No you only pay for the fixed monthly cost you signed up for. If you do go over your usage you will see a reduction in speed. If you regularly go over your allowance, then you can upgrade at any time.

How reliable is the service?

We have 24/7 monitoring so we are aware if there are any issues. Our network has been developed to be as resilient as possible.

Enjoying 11 Mb/s following our WiSpire install on Friday, having put up with average speeds of 0.1 to 1 Mb max for the last 3 years. Certainly pleased with the service so far, should have signed up sooner. Thanks WiSpire!

C Boardman

At last a proper Broadband provider thank you @WiSpire 10.10 Mbps 1.13 upload 26 Ping - your Techies were excellent as well #HappyCustomer

M Edney

Along with an excellent broadband service, our call quality is much improved after we transferred from landline to VoIP.

Paul, Hardingham

We are extremely happy both with the service provided and the effectiveness of the equipment.
The installation was quick and tidy. The setup was straight forward and unlike some providers, we attain the speeds that we expect.
The phone setup was a special bonus as we have little or no coverage for mobile phones .
All round ten out of ten….

Roy, Ringland

Highly recommend WiSpire to anyone having trouble with their internet. We found them to be reliable and not so expensive.

Sue Woodcock, Beeston

I have been impressed with the speed of service, both from the organisation and the technology.

John and Fiona, Beeston

Since I have had WiSpire I am so pleased with it compared to BT internet. Everything is so much quicker. I think it has been worth the money.

Pauline Dolby, Longham

High speed cable will never be available in a rural spot like this. Thank goodness for your speedy effective wireless Wi-Fi capability.

Frank Eliel, Woodbastwick