What speeds can I expect?
You are given access to the full purchased package speed. However, this can be affected during peak hours where you might notice a slight reduction in speed.
How do I report a fault?
To report a fault please call 01603 904040 or if you are not offline, please email firstname.lastname@example.org
How reliable is the service?
We have 24/7 monitoring so we are aware if there are any issues. Our network has been developed to be as resilient as possible.
It says “Congratulations, we are in your community”, does that mean I am guaranteed your wireless service?
Not necessarily, we do require line of sight or close to it for you to receive the service. Trees and other obstacles can block the line of sight and prevent the signal from reaching you. If you can see the church this almost always means you can get the service.