Standard Support+ Package Policy

Our service desk will endeavour to resolve your query at first point of contact, however if due to the nature of the fault that this is not possible and a field engineer is required, we shall arrange an engineer to resolve the fault at the earliest opportunity. Customers receiving our Support+ package will have priority over our standard support package customers.

 

If you would like a bespoke Service Level Agreement (SLA) which can be tailored to meet your requirements please contact our office on 01603 425209 or email enquiries@intouchsystems.co.uk and a member of the team will be in contact to work with you to prepare a quotation based on your specific needs.